WC Cancel Order puts a simple cancellation workflow inside WooCommerce. Customers request cancellation straight from their My Account orders page — with an optional reason — instead of emailing support, and no order is cancelled without your approval.Every request moves the order to a native Cancel Request status and lands in the WooCommerce → WC Cancel dashboard, where you approve or decline in one click. Approving moves the order to Cancelled; declining returns it to Processing — each with a clear order note — and both sides are notified automatically by email.Guest customers are covered too: each order email includes a secure cancellation link with a unique key. Availability can be limited to specific order statuses, details can be required, and a custom note can be shown inside the popup — all from four simple options.
WC Cancel Order adds a simple, self-serve cancellation workflow to your WooCommerce store. Customers request cancellations from their My Account page — with an optional reason — instead of emailing support, and nothing is cancelled without your approval.
Each request moves the order to a native “Cancel Request” status and appears in the WooCommerce → WC Cancel dashboard, where you approve or decline in one click. Approving moves the order to Cancelled; declining returns it to Processing — each with a clear order note. Both sides are notified automatically: the admin gets a Cancellation Request Received email, and the customer gets a Request Approved or Request Declined email including their cancellation details.
Everything is configured from four simple options under WooCommerce → Settings → WC Cancel. Need partial cancellation, wallet credit, fees, or automatic refunds? See WC Cancel Order Pro.
Customers see a Cancel Request button on My Account → Orders and the View Order page for eligible orders, with a theme-proof confirmation popup.
Every request lands under WooCommerce → WC Cancel with View, Approve and Decline actions. Approval moves the order to Cancelled, decline returns it to Processing, each with an order note.
The admin receives Cancellation Request Received; customers receive Request Approved or Request Declined with their cancellation details. All editable under Settings → Emails.
Guests cancel through a secure unique link in their order email that opens a dedicated details page — also available anywhere via the [wc_cancel_order_details] shortcode.
Allow requests only for chosen order statuses (Pending, Processing, On-hold by default). Ineligible orders automatically hide the button.
Optionally force customers to enter cancellation details and show a custom HTML note inside the popup, such as policy text or refund timelines.
Requests use a real registered order status (wc-cancel-request) with history in its own table, so declined orders cannot request again.
HPOS compatible, Cart/Checkout Blocks aware, multisite ready and translation ready, with nonces, escaping and prepared queries throughout.
The customer clicks Cancel Request on the order — or the secure guest link in the order email — adds cancellation details if required, and confirms in the popup. The order moves to Cancel Request status.
The store receives a Cancellation Request Received email with the order and cancellation details, and the request appears as Pending under WooCommerce → WC Cancel.
Approving moves the order to Cancelled with an approval note; declining returns it to Processing with a decline note. The decision and date are stored on the order for audit.
The customer automatically receives the matching Request Approved or Request Declined email, including their original cancellation details.
Multi-select which order statuses show the Cancel Request button. Defaults to Pending, Processing and On-hold — hold Ctrl/Cmd to pick several.
When enabled, the popup blocks submission until the customer types a reason, validated with a “Cancellation details required!” message.
Free-form text (HTML allowed) displayed inside the cancellation modal — ideal for policy notes, refund timelines or contact info.
Toggle secure guest cancel links in order emails. The three notification emails (received, approved, declined) are configured under WooCommerce → Settings → Emails.
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