You can ask for a refund within 14 days of purchase if the plugin was not delivered, a bug is found in our code, we cannot fix an issue within 48 hours, or the plugin does not work as described. Other refunds are not offered, so ask us for a demo before you buy.
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Our refund promise
We want every plugin you buy from WPExpertsHub to work the way we describe it. Plugins are digital products that are delivered instantly and cannot be returned, so refunds are available in the specific situations listed below, when you ask within 14 days of your purchase.
When you can get a refund
You are eligible for a refund if one of the following applies:
- You did not receive the plugin. The plugin files or the download link were not delivered after you placed your order.
- There is a bug in our code. An unexpected bug or error is found in the plugin code itself.
- We could not fix an issue within 48 hours. The plugin causes a problem on your site and our support team cannot resolve it within 48 hours of your report.
- The plugin does not work as described. Its features do not match the description on the plugin page.
When refunds are not available
Outside the situations above, we do not refund plugin purchases. For example, we cannot offer a refund because you changed your mind or no longer need the plugin. A downloaded plugin cannot be returned, and a copy stays with you even after a refund.
How to request a refund
- Contact us through the contact form or by email at support@wpexpertshub.com within 14 days of your purchase.
- Include your order number and the email address you used for the purchase.
- Describe the problem in detail: what happens, the steps to reproduce it, any error messages or screenshots, your WordPress, WooCommerce and PHP versions, and the theme and other plugins you use.
Complete details help us assess your request quickly, and often let us fix the problem for you straight away.
What happens after a refund
Approved refunds are issued to the payment method you used for the order. How long the money takes to appear depends on your bank or payment provider.
When an order is refunded, its licence key is deactivated, so the plugin no longer receives updates or support.
Try before you buy
Not sure whether a plugin fits your store? Ask us before you buy. We can set up a demo of the plugin so you can check its features first, and we are happy to answer questions about how it works with your setup.
Free plugins
Our free plugins cost nothing, so this refund policy does not apply to them.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
Contact us
If you have a question about this policy or a refund, contact us at support@wpexpertshub.com or through our contact page.