Reviews for WooCommerce

The initial request goes out when the order reaches an eligible status (Completed by default), after the optional delay. The first reminder follows 5 days after the request and the final reminder 7 days after the first reminder. All the delays are settings.

No. Every email is checked again right before it is sent and only lists the products without a review. When every product has a review, the remaining reminders are cancelled.

No. Each email is claimed with an atomic step in the database, so repeated status changes, a retried queue job, parallel workers or a double click cannot send it twice. A bulk action also never repeats an email that was already sent.

Nothing is restarted. An order enters the sequence once. An administrator can reset it from the order detail screen.

Only if you switch it on. By default reviews are Pending, like any WooCommerce review, and you approve them in the normal review list.

The review gets WooCommerce’s own verified-owner flag only when the order exists, is paid, contains the product and has the same billing email as the review. You can show a Verified Buyer badge, WooCommerce’s text, or nothing.

No. The link in the email is enough. You can require customers who have an account to sign in first; guests never need one. Customers who do have an account can also start from the Leave a review button in My Account.

Yes. Customers with an account see a Leave a review button on their orders in My Account > Orders and on the order page while a product still needs a review, and the order page lists every product with its review status. It opens the same private page as the email. You can rename the button or switch the button and the list off in Settings > My Account.

No. An older order without a review request gets one when the customer presses the button so the page can open, but no email is scheduled because of it. An expired link is renewed for the signed-in customer.

Yes. Open the order in Review Requests and press Copy link in the Review link box, for example to send it in a chat. Renew link makes an expired link work again.

Pick a review page colour in Settings > Review form, or leave it empty to use your WooCommerce email colour; your email logo is shown at the top. Preview the review page shows the result with sample products.

Yes, if you switch it on. Only JPG, PNG, GIF and WebP images are accepted, checked by content, within a count and size limit you set.

The average rating with a bar per star level, a strip of customer photos with a full-screen viewer, filters (stars, with photos, verified buyers), sorting (newest, highest, lowest, most helpful), the reviews with their Verified Buyer label and Was this helpful? votes, and Show more reviews. WooCommerce’s review form stays below it.

Yes. Switch off Enhanced reviews section in Settings > Product page. The emails, the Verified Buyer label and everything else keep working.

Yes, if every review earns it whatever the rating and rewarded reviews are disclosed. That is how the plugin works: there is no setting to reward only good reviews, and rewarded reviews can show “Received a thank-you coupon for reviewing”. Rewarding only positive reviews is not allowed by Google, the FTC and EU consumer law.

Yes. Every request and reminder has a Stop review emails link and the one-click unsubscribe header that Gmail, Yahoo and Outlook show as their own button. The address is never sent review requests again, also not from bulk actions, and you manage the list under Review Requests > Unsubscribed.

Yes, with the blocks or shortcodes: a reviews slider or wall, a rating badge for the shop or a product, and the reviews section of any product on any page.

Review Requests > Insights shows, for the request and each reminder, how many were sent, how many reviews followed and the share of orders that reviewed, next to the reviews from the My Account button.

Yes. On WooCommerce → Orders select the completed orders and use Bulk actions → Review request: send initial email. Each order is checked on its own and the emails go out from the background queue.

No. WordPress can only tell whether it handed the message to your mail system. The log says “Handed to mail system” and never claims delivery or opens. Use an SMTP or email service with delivery logs if you need proof.

Yes. All seven are in WooCommerce → Settings → Emails: the request, two reminders, Review published, the thank-you coupon, Reply to a review and the Low rating alert, each with subject, heading, additional content, HTML or plain text and the enable switch. The logo, sender, stars and what the product rows show are in Review Requests → Settings → Email, and theme overrides are supported.

Yes. The plugin only uses WooCommerce’s order API, its tables never assume an order id is a post id, and it is declared compatible with both.

The review page sends no-cache headers and is marked as not cacheable. If your host or cache plugin still caches it, exclude URLs containing wphub-review.

Emails are sent from a background queue, never during a visitor’s request. Admin files load only on the plugin’s screens and the Orders screens, the review page loads one small stylesheet and script, and the reviews section loads its files only on pages that show it, with a cached rating summary.

Your reviews stay exactly as they are, because they are ordinary WooCommerce reviews, and your product pages show them in your theme’s own review list. Pending emails pause, and when you activate the plugin again missing queue jobs are re-created.

Only wpexpertshub.com for the licence and update check, if you activate a licence. It sends the licence key, your site address and the plugin version, and no customer, order or review data. If you choose Gravatar for reviewer pictures, visitors’ browsers load them from gravatar.com; the default initials need no outside service.

There is no service. The plugin runs on your site, uses your own mail setup and stores everything in your database, so there is no subscription and no third party holding your customers’ data.

Yes. The licence is only for updates.

Email support@wpexpertshub.com with your order ID, the plugin version and what you see in the email log.