WC Cancel Order Pro puts the entire order-cancellation workflow inside WooCommerce. Customers request full or partial (item-level) cancellations straight from their My Account page — no support emails, no manual back-and-forth.Every request lands in a merged Cancellation Requests dashboard where admins approve or decline in one click. On approval the plugin issues the refund via your chosen method (automatic gateway, manual, or store-wallet credit), deducts any fixed or percentage cancellation fee, restocks inventory, and notifies both sides by email.Access can be scoped per order status and user role, cancellation reasons can be required, and the cancel button auto-hides after a configurable period — so the policy fits your store instead of the other way around.
WC Cancel Order Pro adds a complete, self-serve cancellation workflow to your WooCommerce store. Instead of handling refund requests over email and processing everything by hand, your customers request cancellations from their My Account page while you stay in full control of approvals, refunds, and fees.
It supports both full order cancellation and partial, item-level cancellation with quantities. Each request flows into a merged dashboard where your team approves or declines in one click — issuing automatic gateway refunds, manual refunds, or store-wallet credit, deducting any fixed or percentage fee, and restocking inventory automatically.
Everything is configured from five structured settings sections — Common, Refund, Cancellation Fee, Full Cancellation, and Partial Cancellation — and every license includes pro support.
Customers can cancel the whole order or specific items and quantities — not just the entire order.
Credit the refunded amount to the customer wallet instead of the gateway; customers spend the balance at checkout via the wallet payment gateway.
View every customer balance, total received and total spent at a glance, and drill into per-order wallet credits and debits.
Charge a fixed amount or a percentage of the order total on approval. Shown in the popup before confirm, then deducted from the refund.
Automatic gateway refund, manual refund, or wallet credit for full and partial approvals, with transaction IDs recorded.
Stock is automatically restocked when a refund is issued on an approved cancellation.
Allow approval-based requests and direct immediate cancellations per order status, with auto-assigned statuses on approve or decline.
Enable requests per user role, require reason radios or extra details, and hide the button after a configurable period.
Admin and customer emails on received, approved and declined plus wallet receipts, with a merged dashboard and bulk actions.
The customer clicks Cancel on the order, picks full or partial cancellation with items and quantities, selects a reason, and confirms in the popup.
Each request lands in the WC Cancel area with a merged Cancellation Requests dashboard showing full and partial requests together.
Approving issues the refund via the chosen method, deducts any fee, restocks inventory and updates the order status. Declining assigns the decline status.
The customer gets request-received, approved or declined emails plus wallet-credit receipts, and the admin is notified of every new request.
Applies to both full and partial requests: allowed order statuses, user roles, reason options with required or optional radios, custom popup note, and button visibility period.
Controls the refund on approval: enabled methods, default method, and automatic inventory restock. Approving with no method enabled issues no refund.
Charge a fixed amount or a percentage of the order total when a cancellation is approved. The fee shows in the popup and is deducted from the refund.
Settings that apply only to full order cancellation, including immediate direct cancellation for selected statuses and the approval status.
Settings that apply only to per-item cancellation requests, including item and quantity selection and partial refund handling.
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