In the above cases, you must provide and share complete details about the issue (in case you say the plugin is not working).
However, apart from the above cases, we do not offer refunds on the purchase of plugins since they are digital items, and once the customer has access to the files, there is no way for them to truly return the purchased item. The plugin remains in the customer’s possession indefinitely, and they can access and use it anytime after a refund.
If you are not sure about the plugin’s functionality or have any questions, please contact us, and you can even ask for a demo setup of the required plugin before making your purchase.